Terms & Conditions

Payment Terms (Payments via Stripe)
 

• All rates are quoted in New Zealand Dollars (NZD) and include GST.

• Full payment of the accommodation tariff is required at the time your booking is confirmed.

• Any additional charges incurred during your stay, including meals, activities or transport arranged on your behalf, will be invoiced following your departure.

Cancellation Policy
 

• More than 30 days before arrival: Full refund, less a $150 cancellation administration fee.

• 15–30 days before arrival: 50% refund of the booking total, less a $150 cancellation administration fee.
  14 days or less before arrival: No refund.

• If we are able to re-book your cancelled dates, we may, at our discretion, refund all or part of the recovered accommodation charges, less the $150 cancellation administration fee.

• One complimentary change of booking dates may be requested more than 21 days prior to arrival, subject to availability and any difference in accommodation rates.

• We strongly recommend guests obtain comprehensive travel insurance to cover unforeseen changes or cancellations to their travel plans.

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Refunds

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• Approved refunds will be processed to the original payment method used to make the booking.

• A $150 cancellation administration fee applies to all cancelled bookings where a refund is payable. This fee covers the administrative costs associated with processing the cancellation and managing the reservation.

 

Your Stay
 

• Pipinui Point has been designed as a peaceful, private retreat. The property is exclusively yours during your stay.

• While we do not offer a 24-hour concierge service, our team will endeavour to respond to guest enquiries as promptly as possible. Immediate assistance cannot always be guaranteed.

• Guests must be 12 years of age or older.

• The property's large sliding doors are heavy and must be operated with care.

• The indoor wood burner must be operated responsibly.

• Pipinui Point is located approximately 500 metres from Boomrock Lodge. Depending on wind direction, guests may occasionally hear noise associated with scheduled clay target shooting activities. Wherever possible, guests will be advised in advance when these activities are taking place.

Health & Safety

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• Guests are expected to use the property and its facilities responsibly and follow any safety instructions provided during their stay.

• As Pipinui Point is located on a working coastal farm, guests should exercise reasonable care at all times and remain within designated guest areas unless otherwise authorised.

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Number of Guests

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• The property may only be occupied by the number of guests specified on your booking confirmation.

• Functions, parties or events are not permitted without prior written approval from Pipinui Point.

• If the maximum occupancy is exceeded, Pipinui Point reserves the right to terminate the booking immediately without refund. Additional guest charges may be applied to the credit card provided at the time of booking.

• Guests are expected to respect neighbouring properties and the peaceful nature of the surrounding environment. Excessive noise or disruptive behaviour may result in immediate termination of the booking without refund.

 

Cleaning
 

• Guests are expected to treat the property with the same care and respect as they would their own home.

• Mid-stay housekeeping and linen changes are available upon request and incur an additional charge.

• Should the property be left in an excessively unclean or unreasonable condition, additional cleaning charges may apply. Any such charges will be assessed on a case-by-case basis and communicated to the booking guest following departure.

Visitors

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• Guests are responsible for the behaviour and actions of any visitors while they are on the property.

• Vehicles must only be parked in designated parking areas.

Pets

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• As Pipinui Point is situated on a working farm, pets are not permitted.

Damage

 

• Guests are responsible for any damage, breakages or loss caused to the property, its furnishings or fittings during their stay.

• Any damage should be reported as soon as reasonably possible.

• Where repair or replacement is required, Pipinui Point reserves the right to recover the associated costs from the credit card provided at the time of booking.

Smoking

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• Smoking and vaping are strictly prohibited inside the accommodation.

• Evidence of smoking, including smoke odour, may result in a $400 cleaning fee to cover specialist cleaning and deodorising of furnishings, carpets and ventilation systems.

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Right to Refuse or Cancel Bookings

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• Pipinui Point reserves the right to refuse, cancel or terminate any booking where it is considered unsuitable or where these Terms & Conditions or House Rules have been breached.

Booking Confirmation
 

• Once a booking has been confirmed, the booking guest accepts responsibility for payment of the full accommodation tariff together with any additional services or charges associated with the booking.

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Force Majeure

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• Pipinui Point will not be liable for any failure or delay in fulfilling its obligations where such failure or delay is caused by circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, flooding, earthquakes, landslides, fire, pandemics, government restrictions, utility outages, road closures, or any other unforeseen event that makes the property unavailable or unsafe to occupy.

• If a Force Majeure event prevents Pipinui Point from honouring a confirmed booking, we will make every reasonable effort to offer an alternative stay date or a credit towards a future booking. If this is not possible, a refund will be considered based on the circumstances and any costs already incurred.

• If a guest is unable to travel due to a Force Majeure event affecting their personal circumstances or place of departure, the standard cancellation policy will apply. We strongly recommend that guests obtain comprehensive travel insurance to cover unforeseen events and travel disruptions.

Disclaimer

 

I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible or liable for:
 

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Terms and Conditions or House Rules;

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part.

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the accommodation site. All occupants are to take specific care at all times and are requested not to approach any wildlife under any circumstances.

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Indemnity

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You, the guest, indemnify the agency against any liability which may attach to the agency as a result of damage, injury or loss, whether personal or proprietary, suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.

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Pipinui Point reserves the right to amend these Terms & Conditions from time to time. The Terms & Conditions in effect at the time a booking is confirmed will continue to apply to that booking, regardless of any subsequent updates.

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Last updated: 29 June 2026.